Straight answers, no fluff.

Yes, on Studio and Atelier. Import a layered PSD and Customei rebuilds it as a template: you review the layers first, text layers stay editable, and each group is kept or merged into one image and becomes an image library. A font Customei cannot match shows a stand-in until you pick one.

Yes, from Basic to Plus. On non-Plus stores we use hidden fee variants to add personalization pricing; on Plus we switch to a Cart Transform Shopify Function. The transition is automatic the day you upgrade.

Every plan (Maker, Studio, Atelier) ships with a 14-day trial. No credit card required. You can cancel from the Shopify admin in a single click, and nothing is charged until day fifteen.

They are dedicated layer renderers. Star maps draw the exact night sky for any date and lat/long via d3-celestial. String art turns a customer-uploaded photo into thread paths on a circular board. Crosswords run as a Lambda service that renders print-ready 3000x3000 puzzles from a word list, with four theme and grid presets. Interactive Mapbox maps, word clouds and word searches round out the set.

Yes. Customei supports customer uploads with automatic moderation and an optional manual review queue. Files are stored on Cloudflare R2 with signed URLs your fulfilment partner can read.

Our print pipeline runs on Lambda workers that render layered files at 300dpi, preserving the original color spaces and fonts. We deliver ready-to-print files to your fulfilment partner via S3, direct API, signed URL or webhook, and delivery state is recorded per file.

In Cloudflare R2, reached through signed URLs. Full-resolution originals go in a separate private bucket, and the backend refuses to boot without one, so an original is never served from a public bucket. The design record is stored apart from the rendered print file, so a file can be re-rendered or removed on its own.

On top of the base subscription you pay a small fee for each personalized item you sell. Quantity does not multiply it: three of the same engraved mug on one order line is one item, while three mugs each personalized differently is three. The fee is tiered by volume: once you pass a threshold inside a billing cycle, every further item is charged at the lower rate, automatically.

Plans are chosen mainly on what you can build (templates, uploads and integrations), not on the per-item fee.

Each personalized order line counts once, however many units it carries. A design that prints more than one sheet counts once per sheet, since each sheet is a separate print file.

An item is only counted once its artwork has rendered, so a render that fails costs you nothing. Regular, non-personalized products in the same order are never charged.

If you sell straightforward variations of a product, such as sizes or engraving text, and one artwork layout covers it, Maker is enough: option sets are unlimited there and you get one design template.

Move to Studio the moment an option needs to change the price, or you need a catalogue of different artwork, product mockups, your own fonts or a second store. Atelier is for production output (every print format, CMYK, 600 DPI) and outside integrations.

Yes, on the usage side. Each subscription carries a capped amount for personalization fees, derived from your plan's own rate ladder and never set below $8,000 per cycle. Shopify refuses any usage charge past that cap, so a sudden spike in orders cannot produce a surprise bill.

The base subscription is separate and always the plan price you signed up on.

Where your plan includes a trial, there are no charges while it runs and its length is on the plan card above. When the trial ends, the base subscription begins automatically on your Shopify invoice.

Cancel any time before the trial ends and you won't be charged.

Yes. Upgrade or downgrade any time from the billing page in the app. Shopify handles proration automatically on your next bill.

All charges go through Shopify Billing and show up on your regular Shopify invoice, with no separate payment method needed.

No. No partner integration is live yet, and Customei takes no cut of production. Your printer gets the file from the link on the order, however you pass it on.

The finished artwork, one file per print side, in the format and resolution set on the design. The shopper's answers and uploads are in the order view in Customei if anyone needs to check them.

There is no approval step: the file is made as soon as the order comes in. You can open any order in Customei to see the design and the answers before you print, and generate a corrected file if needed.

Correct the answer in the order view and generate a fresh file. It uses the design as it is today, and the original file on the order stays as it was.

Yes. Rendering starts when the order arrives, whatever its payment status, so cash-on-delivery orders get files too. Each rendered file counts toward the usage fee, including on orders that are later cancelled.

Not a separate one. Order webhooks carry the print-file links from the start, and a link shows a Generating page until the file lands, so a system that fetches the file straight away should retry until it is there.

Maker exports PNG, JPG and PDF up to 300 DPI in RGB. Studio and Atelier add TIFF, EPS, AI and DXF, CMYK, and up to 600 DPI.

Yes, on Studio and Atelier: upload .woff, .woff2, .ttf or .otf files to a font library. The 1,900+ Google Fonts are on every plan.

Only what you allow. Permissions are per layer: edit the text, or upload an image into it. Position and size stay yours.

No. Mesh, displacement, masks and blend modes only shape the preview. The printer receives the flat Design Template.

Studio and Atelier. Atelier adds the full set of twelve blend modes.

Map, Countdown and Crossword style. Everything else, conditions included, is on every plan.

Yes. Assign it to as many products as you like from the product picker, with per-variant layer overrides where a variant needs its own artwork.

No. The personalizer is a theme app extension, which needs an Online Store 2.0 theme.

When you publish. Save & publish builds a new bundle and puts it on the CDN; until then shoppers see the previous version.

No. Customei is a Shopify app, and Shopify is the only platform it runs on.

No. Every Shopify plan works. Plus changes only how the personalization fee appears: inside the line instead of beside it.

Yes. Set a minimum width and height so small photos are refused, and let shoppers crop. You can add background removal or face cut-out. Files can be up to 10 MB. Nothing checks what a photo shows, so review photo orders yourself if that matters for your shop.

Yes. Each print file you add to the design is rendered on its own and linked on the order line as print file 1, 2 and so on. Each extra file counts as its own item for the usage fee.

Each text box has a character limit and can limit characters per line, with a live counter. If the text is over the limit, or will not fit its space even at the smallest font size you allow, the shopper cannot add it to the cart.

Yes: as one wrap file across the whole mug, or as two print files, one per side. Two files count as two items for the usage fee.

They are drawn at the size and resolution set on your design, so set the resolution your printer asks for. Maker exports up to 300 DPI; Studio and Atelier go to 600.

Make one design template per model at that case's print size (duplicate the first one, then resize), and have each model variant switch to its template. A new model is one more template and one more variant.

Not yet. Customei exports images (PNG, JPG, TIFF) or PDF, EPS and AI files with the image embedded. Most laser software engraves those in raster mode; if you cut or vector-engrave, you will need to trace the file.

No. It exports the artwork, with a transparent background on PNG or PDF, and your printer's software draws the contour from that. Keep important details away from the edge.

Start with one product rather than the catalogue: rebuild your bestseller as a Customei template, put it live behind the theme block, and judge the switch on that one product before you move the long tail.

Above roughly twenty thousand personalized items a month we open a custom plan on top of Atelier, and optional self-hosting is part of that conversation.