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hello@customei.apponline

Turn every product into a canvas

A print-on-demand studio for Shopify merchants who need more than tees — built for both humans and AI.

editor · Mug 1 Side For Step 2
Mug 1 Side For Step 2
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Mug 1 Side For Step 2

Shipping personalized goods with Customei in 42 countries

ATELIER GOODSMAPLE & CONORTH BROOKFIELD/NOTESKINDRED STUDIOOKAPI PRESSROSE & REEDHARVEST CO.WILD KINPAPER ARCHIVELUMEN DESIGNTATTER & BINDERATELIER GOODSMAPLE & CONORTH BROOKFIELD/NOTESKINDRED STUDIOOKAPI PRESSROSE & REEDHARVEST CO.WILD KINPAPER ARCHIVELUMEN DESIGNTATTER & BINDER

01 — Why Customei

Six differences that
actually move revenue.

Not a feature list — the handful of things competitors cannot match in a sprint, and the numbers merchants see when they switch.

38%
average uplift in conversion
12m
average install-to-sale
99.98%
storefront uptime · last 12 mo
250ms
to render a print-ready crossword
TEXTSTAR MAPPHOTO UPLOADSHAPEPRODUCT BASEz

Generators nobody else ships

Star maps computed from a real date and place. String art solved from a customer's photo. Crosswords, word clouds, word searches and maps — all first-class layers, not bolt-on templates. This is the part competitors cannot copy in a sprint.

See the generators
surfacedisplacementshading + glossthe print sits in the weave

Previews that match what ships

A bezier warp mesh bends artwork to the real surface and displacement maps push it into the weave, the glaze and the seam. Fewer “this isn't what I saw” refunds, on the one product category you cannot resell.

How warping works

02 — The studio

A workshop for merchants who care about the details.

Ten tools, each with its own page — the demo, the specifications and the honest limits. Every one is here because it fixed a real merchant's real problem.

“We tried six personalization apps in 2024. Customei is the only one that did not crumble on mobile Safari. The rest is a bonus.”
IOIvy OkonkwoFounder, Tatter & Binder

04 — Platforms & fulfilment

Your storefront.
Your printer.

The studio, the generators and the print pipeline are platform-agnostic, and Customei takes no cut of production. Here is exactly what is live, and where a paid order's artwork lands.

How a paid order reaches your printer

S3 bucket
We write the print file straight into a bucket you own, in the folder structure your partner already watches. Most in-house and contract production runs this way.
Direct API
We POST the order, its option values and the file to your partner's endpoint, with retries and a recorded delivery state.
Signed URL
A time-limited link on the order, readable by your partner without an account. Right for large canvas and blanket files that should never be emailed.
Webhook
Subscribe to file-rendered and file-delivered events and pull into whatever system you already run.

Named one-click integrations with specific POD networks are in progress. Until then, every partner that can read a bucket, an API, a link or a webhook is already supported.

05 — Solutions

Find your exact
situation.

A phone-case store and a multi-brand retailer share almost nothing except the word personalization. Two pillars, ten standalone pages, each with its own demo and its own numbers.

06 — Questions

Straight answers,
no fluff.

Something we missed? Ping hello@customei.app and a real human will write you back within the hour.

I'm coming from Customily — can I bring my templates?
Yes. We ship a migration crawler that reads your Customily product payloads and normalizes them into Customei option sets and templates. The import runs in preview mode first so you can review every conversion before anything touches your store.How migration works
Can I import artwork I already made in Photoshop?
Yes, and it stays accurate. Upload a layered PSD and Customei rebuilds it as a template: the layer tree and names carry over, every layer lands at its exact pixel coordinates at the document's native size, and text layers stay editable with their font, size, tracking and leading. Missing fonts are reported rather than silently substituted, so you can upload the licensed file and re-import.PSD import in detail
Does Customei work on every Shopify plan?
Yes, from Basic to Plus. On non-Plus stores we use hidden fee variants to add personalization pricing; on Plus we switch to a Cart Transform Shopify Function. The transition is automatic the day you upgrade.
Is there a free trial?
Every plan (Maker, Studio, Atelier) ships with a 14-day trial. No credit card required. You can cancel from the Shopify admin in a single click, and nothing is charged until day fifteen.
What's the deal with star maps, string art and crosswords?
They are dedicated layer renderers. Star maps draw the exact night sky for any date and lat/long via d3-celestial. String art turns a customer-uploaded photo into thread paths on a circular board. Crosswords run as a Lambda service that renders print-ready 3000x3000 puzzles from a word list, with four theme and grid presets. Interactive Mapbox maps, word clouds and word searches round out the set.All five generators
Can customers upload their own photos?
Yes. Customei supports customer uploads with automatic moderation and an optional manual review queue. Files are stored on Cloudflare R2 with signed URLs your fulfilment partner can read.
What about print exports and fulfilment?
Our print pipeline runs on Lambda workers that render layered files at 300dpi, preserving the original color spaces and fonts. We deliver ready-to-print files to your fulfilment partner via S3, direct API, signed URL or webhook — and delivery state is recorded per file.How fulfilment works
How does Customei handle GDPR and data residency?
Customer uploads can be pinned to EU-only storage on request. Customei itself runs primarily in ap-southeast-1 with a multi-region CDN fallback. A signed DPA is available on every plan.

Made for one. Treasured for life.

Every order ships with something nobody else can buy.